Refund Policy

We’re here to resolve issues if you’re not fully satisfied.

2.1 Refund Eligibility

Refunds are applicable under these conditions:

• The product was damaged during transit.
• You received the wrong product.
• The product is defective (e.g., faulty spray mechanism).

2.2 Conditions for Refund

• Refund requests must be initiated within 7 days of receiving the product.
• The product must remain unopened, with its seal intact.
• Proof of purchase is required (e.g., order confirmation or receipt).

2.3 Refund Process

• Submit a refund request with clear images and a description of the issue.
• Approved refunds will be processed within 7-10 business days to the original payment method.

2.4 Non-Refundable Items

The following items are ineligible for refunds:

• Products purchased during sales, promotions, or using discount codes.
• Customized or personalized fragrances.
• Opened or partially used items.