Return & Exchange

At ScentSparkle, we aim to ensure complete satisfaction with your purchase.

1.1 Tester Policy: Try Before You Unseal

To help you decide, a small tester vial of the same fragrance is included with your perfume order.

How It Works:

• Test the fragrance using the provided tester before opening the full-size product.
• Once the seal on the full-size perfume is broken, it cannot be exchanged or returned except in cases of damage or manufacturing defects.

Important:

• If you receive the wrong fragrance or experience an issue, contact us before unsealing the full-size bottle.

1.2 Exchange Eligibility

Exchanges are allowed under the following conditions:

• You received the wrong product (e.g., incorrect fragrance or size).

Conditions:

• The product must be unopened, with the seal intact, and in its original packaging.
• Exchange requests must be made within 7 days of receiving the product.

Process:

• Contact us with proof of purchase and images of the product.
• Approved exchanges will be processed within 5-7 business days after we receive the returned item.
• Return shipping costs are the customer’s responsibility unless the error was on our end.